Q & A

A selection of the questions most frequently asked by our customers, together with the appropriate replies. If your specific question is not included, please send an e-mail to:
questions@homecomputingsupport.com

Do you charge for travelling time?
We have a callout fee which covers travelling time. This fee also covers the first hour of support.

Are your engineers fully qualified?
Our engineers are highly experienced and fully qualified. They are carefully selected and have all spent many years working in the computer industry.

Is your work guaranteed?
Our work is fully guaranteed. All components are supplied new and are covered by a full parts and labour warranty for a period of twelve months from the date of installation.

What are your charges?
We constantly review our charges to ensure they remain as competitive as possible. Click here to see our charges.

Can I limit the job to one hours' work?
You can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed time. If the repair takes one hour and forty minutes, will I have to pay for a full hour as well as my callout fee? Our minimum charge is the callout fee which includes one hours free support. Following the initial free hour, any subsequent time is charged in blocks of 60 minutes. If the repair is completed in less time than this, why not ask the engineer to stay for the remaining time to carry out a general PC health check or a virus scan.

Which methods of payment do you accept?
We accept payment by cheque or cash. Cheques can only be accepted if accompanied by a valid cheque guarantee card. A full receipt will be given.

Are there any current vacancies?
We are always pleased to receive applications from experienced engineers - please send an E-Mail with a soft copy of your CV to:
jobs@homecomputing support.com